FAQ

Find the most frequently asked questions below.
  • A pre-book order refers to the act of placing an order for a product that is not yet, or no longer, available to be sold from stock. By pre-booking, you can reserve a product in advance, ensuring that you will receive it as soon as it becomes available.

  • The pre-book purchase window will stay open until December 1st. After this period of time, we will disable pre-book orders and begin reconciling all orders placed. The expected delivery date of your order is early March 2025.

  • We will make sure to send out an update to everyone who has placed a pre-book order. This update will let you know which items will be ordered and what the expected delivery date is.

  • All pre-book sales will become final and we can no longer accept returns because we will have placed our order with the production facility at that time.

  • All pre-book sales will become final and we cannot making changes to your order. Once submitted, we can no longer accept returns because we will have placed our order with the production facility at that time.